Amazon Connect Developer

• Build Connect Flows on AWS Connect and additional customizations, such as queuing profiles, routing profiles, user management, security profiles, quick connect, claiming numbers, and integration with third-party CRM systems like Salesforce
• Collaborate with the leadership and important stakeholders to collect requirements and put internal changes into place
• Across a variety of profiles and lines of business, architect customer-focused support experiences
• Maintain a strict timeline while juggling several projects and deliverables at once

Job Requirements:

• Bachelor s/Master s degree in Engineering, Computer Science (or equivalent experience)
• At least 5+ years of relevant experience as a software developer
• Prolific experience working with Amazon Connect or a call center technology
• Demonstrable experience with AWS Lambda, and API Integrations
• Familiarity with IVR, CTI, and Workflow
• Working knowledge of cloud contact center technologies such as S3, DynamoDB, Kinesis, and CloudWatch as well as Amazon Connect, Amazon Lex, and Lambda function (Python, Node.js)
• In-depth knowledge in Salesforce or Data Engineering
• Excellent spoken and written English communication skills