Desktop Support -Senior Associate

Internal Firm Services Not Applicable IFS Information Technology (IT) Senior Associate At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing frontline technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

• HandsOn Experience on Wintel Technologies. Exposure to iOS is an advantage.
• Knowledge of Authentication/Single SignOn concepts.
• Understanding of ISO standard Information Security practices and environment.
• Analytical skills and hands on experience on any application support.
• Proficient knowledge and experience with Desktop Hardware.
• Knowledge of TCP/IP, DNS, DHCP and SMTP.
• Leading Project and BAU activities related to Endpoint.
• Acting as a domain SME and escalation point for Endpoint related issues.
• Creating and Reviewing Standard Operating Procedures/ Run books to ensure a consistent Operating environment.
• Knowledge of Incident Management/Problem Management and ITIL framework. Working experience with ServiceNow.
• Introducing Continuous Improvement and Automation Initiatives.
• Strong interpersonal, written and oral communication skills.
• Ability to present ideas in userfriendly language.
• Highly selfmotivated and directed, with keen attention to detail.
• Proven Analytical and problemsolving abilities.
• Able to effectively prioritize tasks in a highpressure environment.
• Strong customer service orientation.
• Experience working in a teamoriented, collaborative environment.
• ISO Lead Implementer Certification/ITIL Certification would be an added advantage.
• Scripting Knowledge would be an added advantage.
  Requirements
  Any graduate with minimum 5 years of experience in IT Services industry with hands on experience in technical support roles.

Degrees/Field of Study required Degrees/Field of Study preferred Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}