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Desktop Support Engineer, Associate
Infor Global Solution
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
EDUCATION & EXPERIENCE:
- Graduated in Electronics/Computer Science (B.Sc., B.Tech, Diploma in AV/Electronics)
- 2 - 4 years of IT Support experience on Laptops, and AV equipment
- In-depth Knowledge and experience with Windows 11 and Mac OS .
- Knowledge of Active Directory, Office 365, Linux, Cloud Technologies, Virtualization
- Knowledge of Windows Server 2016/2019/2022, Linux Platform, and All General applications like MS Office, Adobe, and VPN in installing and supporting.
- Installing and supporting printers
- Knowledge of network architectures and data communication protocols including TCP/IP, DNS, and DHCP.
- Experience with IT ticketing tools.
- Good verbal and written communication skills (English)
- Strong analytical skills
- Strong interpersonal skills, must be able to interact with personnel in multiple business roles
- Proficiency with Microsoft Teams
- Scripting knowledge (PowerShell/Python) - added advantage
RESPONSIBILITIES:
General
- Install, configure, and maintain hardware and software systems according to company policy.
- Equipe technical support to users on laptops, printers, and Audio and video equipment.
- Support multiple internal and SaaS-based applications and platforms.
- Consulting with end-users to determine needs and provide user assistance.
- Liaise with hardware vendors in resolving issues on equipment.
- Upkeep of all AV equipment
- AV support of meetings, troubleshooting conferences, audio issues, and team problems
- Assist with table, microphone, and audio and video conferencing setup for high-profile, in-office meetings
- Provide thought leadership and guidance around best practices technical specifications, teleconferencing, AV presentations, PowerPoint, Video, Audio Mixing, AV Technology
- Manage third-party vendors and suppliers, as needed
- Operate AV equipment during meetings and events
- Work closely and interface across teams as required to support various events including IT, Facilities, and Executives
Employment Type: Full Time, Permanent
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People are getting interviews at Infor Global Solution through
People are getting interviews through
(based on 45 Infor Global Solution interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
39%
24%
24%
7%
4%
2% candidates got the interview through other sources.
High
Confidence
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What people at Infor Global Solution are saying
Desktop Support Engineer salary at Infor Global Solution
reported by
1
employee
with 1
years exp.
₹0.9
L/yr - ₹1.2
L/yr
59%
less
than the average Desktop Support Engineer Salary in India
View more details
What Infor Global Solution employees are saying about work life
based on 489 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infor Global Solution Benefits
Submitted by Company
Benefits management Compensation management Absence management
Submitted by Employees
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