Add office photos
All Filters
74 Perydot Jobs
Desktop Support Engineer
Perydot
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Desktop Support Engineer roles with real interview advice
People are getting interviews at Perydot through
People are getting interviews through
(based on 1 Perydot interview)
Job Portal
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Perydot are saying
Perydot Benefits
View more benefits
Compare Perydot with
Infosys
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Similar Jobs for you
Backup Admin (NetBackup compliance)
4-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview