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3.7

based on 50.2k Reviews

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580 Wipro Jobs

System Engineer

2-5 years

₹ 2 - 7.55L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

System Engineer

Wipro

posted 23d ago

Job Description

Do

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customers emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.
  • ? Administrator will maintain the list of active users for every system and shall review and update the active user list on a yearly basis/during periodic review or as needed - List of Active Users.
  • ? User has the responsibility to change/reset the password upon receiving the password for the first time and every time the password has been reset by administrator
  • ? Management of the users, credentials, policies, and access within your system.
  • ? Synchronizing identities between directories, databases, and applications.
  • ? Self-service password, group, and certificate management.

Desktop Support

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro System Engineer roles with real interview advice

Top Wipro System Engineer Interview Questions

Q1. If we give you different domain rather then your preferred domain will you work on it ?
View answer (1)
Q2. Implementation of factorial, Fibonacci series and prime number.
View answer (1)
Q3. How can you connect your system to a Wi-Fi network? When Wi-Fi SSID is not showing.
View answers (3)
View all 35 questions

What people at Wipro are saying

4.0
 Rating based on 182 System Engineer reviews

Likes

1 I like my home,school,city. 2 I like to lead an out door life. 3 I like gardening. 4 I like to visit botanical garden and parks.

Dislikes

1 I dislike grid and hypocrisy. 2 I dislike ignorant and illiteracy. 3 I dislike things which are need. 4 I do not like day dreaming over future.

Read 182 reviews

System Engineer salary at Wipro

reported by 1.6k employees
Lock Unlock
₹1.4 L/yr - ₹8.5 L/yr
17% less than the average System Engineer Salary in India
View more details

What Wipro employees are saying about work life

based on 50.2k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Bengaluru Office
Headquarter
Doddakannelli, Sarjapur Road, Bengaluru Bengaluru
560035
Bangalore Office
#37, Castle Street, Ashok Nagar, Bangalore Bangalore
560 025.

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