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PwC

Compare

3.4

based on 9.1k Reviews

Video summary

2675 PwC Jobs

Senior Associate ServiceNow CSM Subject Matter Expert MS Engg

Pricewaterhouse Coopers Private Limited

3.4

based on 9.1k Reviews

2-6 years

Kolkata

1 vacancy

Senior Associate ServiceNow CSM Subject Matter Expert MS Engg

PwC

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Computer Science Oracle Mining Engineering Analytical Chemistry Application Development

+ 4 more

Job Description

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

Improve customer experience and boost agent productivity with generative AI on the Now Platform.

Drive selfservice from a portal integrated with knowledge, service catalogs, communities, and chatbots.

Manage interactions and SLAs, model account relationships, and support outsourced service.

Model service organization structures and their relationships to meet your business needs.

Defining CSM maturity roadmap for product enhancement and customer journeys

Building onboarding model and workflows

Defining the governance guardrails to enable customer enhancement requests

Producing content that supports customer onboarding and ongoing support needs (knowledge, demos, internal marketing, etc

Mandatory skill sets

Now Assist for CSM, ServiceNow CSM SelfService, ServiceNow CSM Workforce Optimization

Preferred skill sets

ServiceNow CSM Process Mining, ServiceNow CSM Virtual Agent, Case Management

Employment Type: Full Time, Permanent

Read full job description

Prepare for SME roles with real interview advice

What people at PwC are saying

SME salary at PwC

reported by 8 employees with 4-8 years exp.

₹5.1 L/yr - ₹16 L/yr

115% more than the average SME Salary in India

View more details

What PwC employees are saying about work life

based on 9.1k employees

75%

88%

58%

88%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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PwC Kolkata Office Locations

View all

Kolkata (3)

Kolkata Office

Plot Nos 56 & 57 -57, Electronics Complex, DN Block, Sector V, Salt Lake City Kolkata
West Bengal 700091

Kolkata Office

Plot No Y-14, Block EP,Sector V, Salt Lake Electronics Complex,Bidhan Nagar,Kolkata Kolkata
700091