IN-Senior Associate Senior Chatbot Developer

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decisionmaking and driving business growth.

Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms, models, and systems to enable intelligent decisionmaking and automation.

• Design and develop AIdriven chatbot solutions for internal and external stakeholders.
• Implement natural language understanding (NLU) and NLP algorithms to enhance chatbot accuracy.
• Integrate chatbots with APIs, databases, and enterprise systems.
• Train, test, and refine chatbot models to improve user experience.
• Work with UX/UI designers to create intuitive conversational flows.
• Monitor chatbot performance and optimize responses based on analytics.
• Collaborate with crossfunctional teams, including developers, data scientists, and business analysts.
• Optimize prompt engineering, retrievalaugmented generation (RAG), and finetuning strategies.

• 4+ of experience in Chatbot, Voicebots, IVR, Conversational AI space.
• Proven experience developing chatbots using platforms like Kore.ai, Yellow.ai, Microsoft Bot Framework, Dialogflow, or Rasa.
• Strong programming skills in Python, JavaScript, or Node.js.
• Knowledge of API integrations (REST, GraphQL) and database management (SQL, NoSQL).
• Familiarity with cloud platforms like Azure, AWS or Google Cloud.
• Understanding of machine learning and AI concepts.
• Strong problemsolving and debugging skills.
• Excellent communication and teamwork abilities.