Prudent Insurance Brokers - Assistant Manager - Client Management (4-8 yrs)

Job Summary: The position is responsible for executing, coordinating and tracking the Organization's Wellness programs for clients.

Responsibilities:

1. This position will require developing and maintaining an excellent working relationship with clients, vendors, and internal departments; in addition to providing superior client management/client service while developing an excellent understanding of the industry.

- Works with Sales and Account Management team to establish implementation timelines and metrics for all new accounts.

- Fully understands and communicates client expectations and background to assist ensure a timely and accurate implementation.

- May be expected to travel to be onsite for new client implementation kick off meetings or other onsite meetings.

- Review population aggregate and participation status reports with your clients on a monthly, quarterly, and annual basis and make strategic recommendations for ongoing program management and ever-increasing member engagement.

- Identify potential program enhancements to increase member satisfaction utilizing trend data.

- Proactively monitor and measure assigned client program data throughout the year; provide clients with timely and meaningful insight and/or recommendations.

- Work with client requirements for improving annual wellness programming year-over- year.

- Employ a consultative and solution-based approach to ascertain and articulate the Vitality value proposition with each clients' strategic goals and objectives.

- Proactively communicate with assigned clients and be their main point for contact for day-to-day operational support.

- Represent your client's best interests within Vitality, ensure that all processes and procedures are completed, quality standards are maintained, and issues are resolved in a timely manner.