Customer Relationship Management Role (8-9 yrs)

About:

- We are seeking an experienced CRM Professional to join our team in Hosur.

- The ideal candidate will have a strong background in customer relationship management, with the ability to leverage CRM tools and data to enhance customer satisfaction, retention, and engagement.

- You will play a key role in developing and executing strategies to improve customer interactions and support business growth.

Key Responsibilities:

- Develop and implement CRM strategies to enhance customer engagement and retention.

- Analyze customer data and feedback to identify trends, insights, and areas for improvement.

- Collaborate with cross-functional teams, including sales, marketing, and support, to align CRM initiatives with business objectives.

- Manage the CRM system and ensure data integrity, accuracy, and accessibility.

- Design and execute customer outreach programs, including email campaigns and promotional activities.

- Provide training and support to team members on CRM tools and best practices.

- Monitor and report on CRM performance metrics to assess the effectiveness of strategies and initiatives.

- Resolve customer issues and inquiries, ensuring a high level of customer satisfaction.

- Stay updated on industry trends and best practices in customer relationship management.

Key Skills:

- Strong understanding of CRM tools and software (e.g., Salesforce, HubSpot, Zoho).

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal abilities.

- Proven experience in developing and managing customer engagement strategies.

- Ability to work collaboratively in a team environment.

- Proficiency in data analysis and reporting.