Customer Relationship Management Role (8-9 yrs)

We are seeking an experienced CRM professional to join our team in Hosur. The ideal candidate will have a deep understanding of customer relationship management strategies and practices, along with a proven track record of enhancing customer engagement and satisfaction.

Key Responsibilities:

- Develop and implement CRM strategies to improve customer acquisition, retention, and loyalty.

- Analyze customer data and insights to identify trends and opportunities for growth.

- Collaborate with cross-functional teams to ensure alignment of CRM initiatives with business goals.

- Manage the CRM system, ensuring data integrity and effective utilization of CRM tools and technologies.

- Design and execute customer engagement campaigns, measuring their effectiveness and optimizing as needed.

- Provide training and support to staff on CRM processes and best practices.

- Monitor and report on CRM performance metrics, making recommendations for improvements.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.

- 8+ years of experience in CRM management or related roles.

- Strong knowledge of CRM software and tools (e.g., Salesforce, HubSpot).

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills.

Key Skills:

- Customer Relationship Management (CRM)

- Data Analysis

- CRM Software Proficiency

- Campaign Management

- Performance Monitoring

- Training and Support