Manager - Customer Support - ITeS (10-12 yrs)

- We are seeking an experienced Support Manager to lead and manage our support team efficiently.

- The ideal candidate should have a minimum of 5 years of experience as a support manager and at least 3 years of experience in Contract Lifecycle Management (CLM).

Key Responsibilities:

- Lead a support team to complete specific tasks and projects within defined SLAs, ensuring customer satisfaction at all times.

- Manage escalations and customer calls effectively, providing high-quality solutions.

- Coordinate communication between stakeholders and customers, delivering necessary information in a timely manner.

- Directly support senior managers by running specific business operations.

- Ensure seamless operations by effectively managing shifts and overseeing the team's performance.

Key Requirements:

- Minimum 5 years of experience in managing a support team.

- At least 3 years of experience in Contract Lifecycle Management (CLM).

- Excellent verbal and written communication skills.