Senior Manager - Business Excellence - BPO/ITeS (12-18 yrs)

Qualification: Graduate BE B.Tech MBA with LSS BB Certification

Job Requirement:

- 12-18 Years' experience in process improvement function

- Good understanding of the BFSI domain along with skills to enhance the process performance

- Strong written and verbal communication skills with good presentation skills

- Hands on EE implementation knowledge on RPA and Digital technologies

- Should have good understanding of Lean Six Sigma concepts

- Hands on knowledge of Minitab R software

- Intermediate expertise in MS office tools

Job Description:

- Identify process improvement opportunities develop plan to execute Lean Six Sigma projects in consultation with Delivery Leads

- Work with Delivery Leads to quantify gains conduct feasibility studies assist business case preparation and support deployment of Automation opportunities

- Program management of high impact organization wide program for TCS and for Clients

- Support in new process Transition and ensure timely deliverables as per Transition plan

- Participate in Consulting and Due diligence projects as per opportunity

- Facilitate Agile Way of Working Culture within Delivery Organisation

- Create re-useable Assets in form of Case Studies and deploy Knowledge Management practices

- Support in Transformation Solutions build for RFPs and RFIs