Desktop Support Engineer

Desktop Support Level

Experience: minimum 2  Years in Desktop Support

Education: Any graduate / masters with IT Certifications.

• Providing on-site and remote IT support to end users
• Setting up computer hardware systems with Installing and upgrading software
• Troubleshooting Daily Technical Queries, Testing Alternative Pathways to Resolve an Issue
• E-Mail and Outlook support including mobile devices
• Installing New Software & Testing and Updation of Pre-existing Software
• Periodic maintenance to handling individual systems and network queries.
• Open to work in healthcare environment with 24*7 rotational shifts
• IT Compliances and Regulation Policy Adherence.
• excellent communication skill, and a good team player.
• knowledge of SLA, MTTR, ITSM Tools
• MCP, MCSE, ITIL, CompTIA A+ Certification
• Preferences to be given for candidates with Health care IT Support experiences.