Desktop Support Engineer

Role & responsibilities

• Install and Configure Software and Hardware: Set up new systems, install software, and configure hardware components.
• Troubleshoot Technical Issues: Diagnose and resolve hardware and software problems to minimize downtime.
• Perform System Maintenance: Conduct regular updates, patches, and maintenance tasks to ensure optimal performance.
• Manage Security Measures: Implement and monitor antivirus, anti-malware, and other security measures.
• Provide Technical Support: Assist end-users with technical issues and provide training on new systems or software.
• Monitor System Performance: Keep an eye on system performance and make recommendations for improvements.
• Maintain Hardware and Software Inventory: Keep records of all hardware and software assets and ensure licenses are up-to-date.
• Collaborate with IT Team: Work with other IT team members to develop and implement new technologies.