Project Manager

Relevant Experience:-

The candidate should have experience of handling large and complex operations.

Leadership Skills: Demonstrated ability to lead and manage teams with strong interpersonal and communication skills. 

Operational Thinker: Ability to develop and execute operational plans that align with the organization's goals and objectives. 

Problem Solver: Proven experience in identifying and resolving operational issues and bottlenecks efficiently. 

Technology Proficiency: Familiarity with relevant software, tools, and systems used in operations management. 

Key Responsibilities:-

• Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives. 

• Identify and incorporate future service management needs into a well-considered multi-year roadmap across all MHIL areas. 

• Identifies, constructs, and implements plans to remove friction in the day-to-day operation. 

• Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them. 

• Contribute to Weekly, Fort nightly & Monthly Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for all locations. 

• Define the service delivery expectations from professional services vendors & lead the governance around it. 

• Producing regular and accurate service management reports on ME installation, ME PATCHING, CS complaints, CommVault backup and restoration, Active Directory VS User entry/Exit , AD Vs ME Vs CS, IT Inventory /Scrap/EOL/Network Stock, and dashboards for the IT Delivery leadership team. 

• Manage internal customer relationships with leaders across the technology organization. 

• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc 

• Providing leadership, direction, and strategy for a growing organization. 

• Supports achievement of performance goals, team goals, etc. 

• Building the organizational capacity necessary to execute the strategy. Deliverables (KPIs/KRAs): Ensure the daily operations at respective sites are running smoothly by : - 

• Monitoring open tickets and ensure timely closure 

• Manage SLA 

• Compliance of daily reports from respective locations 

• Plan, track & ensure completion of Activities at Units 

• Skill assessment & plan trainings of team members 

• Ensure Vendor Management is followed as per agreement. 

• Conduct timely reviews with Units - Daily, Weekly 

• Unit based Service Improvement Plans are executed. • Broad knowledge and understanding of IT applications and infrastructure. 

• Strong experience in Data Insights and IT Metrics driving outcome. 

• Experience ITSM and Workflow Automation. 

• Added experience leveraging AI-Ops capabilities to drive efficiency. 

• Proven track record leading a successful data analysis team, with outcome. 

• Collaborative approach and strong problem-solving skills to work with leaders across organizational and technical domains. 

• Demonstrates strong executive presence and strategic thinking skills. 

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment. 

• Demonstrated ability to assess Business needs, creatively approach solutions, decide and influence appropriate courses of action. 

• Demonstrate ability to access business needs, creatively approach solutions, decide and implement appropriate course of actions.