Manager - Trust and Safety (Process Excellence))

Ways of Working - Employees will have the freedom to work remotely all through the year. These employees, who form a large majority, will come together in their base location for a week, once every quarter. 25% travel required.

About Swiggy

Swiggy is India s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Role Summary:

1. Process Study and Improvement (25%)

- Conduct thorough assessments of current supply chain processes to identify inefficiencies.

- Develop and implement process improvement initiatives to enhance operational efficiency and effectiveness.

- Collaborate with cross-functional teams to understand pain points and streamline workflows.

- Track and report on the impact of process improvements.

2. Data Analysis (25%)

- Analyse supply chain data to identify trends, patterns, and areas for improvement.

- Provide actionable insights to drive decision-making and strategic planning.

- Develop and maintain dashboards to monitor key performance indicators (KPIs) within the supply chain.

- Support data-driven initiatives by ensuring accurate data collection and analysis.

3. Technology Improvements and Business Requirement Documentation (BRDs) (25%)

- Identify opportunities to leverage technology to optimize supply chain operations.

- Work closely with IT and other departments to develop and implement technology solutions.

- Create detailed business requirement documents (BRDs) to support the development and implementation of new systems and tools.

- Ensure all technological improvements align with the companys strategic goals.

4. Pilot Rollouts and Implementation (25%)

- Plan and manage the rollout of pilot projects aimed at improving supply chain processes.

- Coordinate with relevant stakeholders to ensure smooth implementation and adoption.

- Monitor and evaluate the success of pilot projects, making adjustments as needed.

- Document and communicate lessons learned from pilot projects to inform future initiatives.

- Proficiency in supply chain management software and tools (e.g., SAP, Oracle, Excel).

- Experience with technology implementation and the creation of BRDs.

- Experience with automation and digital transformation in supply chain processes.

- Should be open to travel for pilot rollouts and implementation.

Qualifications and experience :

- BE / Graduate / PG with min 6-8 yrs Experience with min. of 5+ year experience in Process Excellence role, using process improvement techniques (Lean, Six Sigma)
- Must be Six Sigma Green belt/Black Belt or Project Management Certified
- Strong analytical skills and familiarity with data analysis tools (e.g., Python, R, Power BI, Tableau).
- Process Mapping & Process building
- Ability to identify and implement process re-engineering projects
- Good Knowledge & Working Experience on various tools like Visio, MS Access, BI, Tableau etc.
- Experience documenting Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business
- Fair understanding & experience in managing technology process improvement projects
- Must have worked on improvement project(s) as project leader

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.