Senior Manager, Trust and Safety

The Senior Manager, Trust and Safety is responsible for ensuring that all safety-related hurdles are addressed so that customers can have an easier path towards a successful trade and an excellent trading experience. This person will set policies as well as prevent and take action against fraud and fraudsters through product tools, systems and AI enhancements. He/She will be the owner of all things safety within the platform.

Key Responsibilities:

• Develops the overall fraud prevention and marketplace safety strategy and operating rhythm for Paxful
• Organize, manage and lead the Trust and Safety Team.
• Develops and ensures that Safety and Fraud prevention KPIs are aligned to company goals and are met on a consistent basis
• Ensures that all teams within T&S are delivering on productivity and quality goals.
• Create policies and guidelines on marketplace be
• Develops and maintains Anti-Fraud systems including, but not limited to, Internal and External Fraud tools, ML and AI to prevent fraud and act on it in real-time.
• Provide recommendations to Product to ensure a safe experience for users.
• Identify market and bad actor behavior, act on it, prevent it and provide further recommendation for prevention.
• Identify opportunities to automate fraud detection and remediation activities
• Be able to balance safety and growth company goals.
• Updates and publishes reports and keeps the whole company abreast of the state of safety in the platform.
• Help provide suspicious activity reporting to AML team to support SAR filing when required

What this role is

• This is a role that observes and monitors marketplace patterns that lead to activities that negatively affect user experience (eg fraud, TOS violations)
• This role works on technologies that allows Paxful to maintain safety at scale
• This role defines and reports the level of safety within the marketplace
• This role is a CX-oriented role

What this role is not:

• This is not a Compliance-oriented role.
• It is not focused on AML and Transaction monitoring
• It is not an operational role that oversees a team that clears alerts

Qualifications:

• 8+ years combined experience in Marketplace Safety, 3 years of which in a leadership role, preferably in the Fintech, P2P or Marketplaces
• Strong background in FinTech/P2P/Marketplaces, with an understanding of crypto market dynamics and trends.
• Background in management/implementation for in-house automation, 3rd party tooling and process design.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Comprehensive experience and expertise in fraud prevention and anti-fraud and security programs, including the different technologies and processes that address fraud and security risks. Knowledge in fraud systems implementation and maintenance.
• Strong working knowledge of fraud & cyber risks, and its typologies, along with the emerging trends affecting fraud and financial crime
• Strong problem solving and decision making skills, with experience in handling fraud and security incidents
• Data driven and very strong in data analysis. Able to derive actionable insights from data analysis.
• Highly organized and with strong operational management skills
• Proven track record of ability to execute.
• Strategic thinker with a results-oriented mindset and a passion for driving growth and innovation.
• Experience in Fintech , P2P and Marketplaces preferred.
• SQL knowledge is a plus