Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

IntouchCX

Compare

2.9

based on 1.9k Reviews

Video summary

1 IntouchCX Process Trainer Job

Process Trainer

24-7 Intouch

2.9

based on 1.9k Reviews

3-8 years

Hyderabad / Secunderabad

1 vacancy

Process Trainer

IntouchCX

posted 18d ago

Job Role Insights

Fixed timing

Key skills for the job

Content Writing Customer Service Spanish MS Office Training CCTV Monitoring

+ 2 more

Job Description

About the Job

The Process Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase our learners, engagement, knowledge, skills and efficiencies.

As Process Trainer, You Will

Deliver training sessions for Associates to enhance their communication skills
Analyze and identify knowledge gaps by collaborating with SMEs and other stakeholders
Review the quality and relevance of the training content and provide recommendations for improvement/enhancement
Formulate and implement procedures for daily operations, client and internal reporting systems for monitoring performance
Conduct monthly Training Need Analysis (TNA) to identify problem areas and close the gaps
Conduct tests/assessments before and after the training interventions
Participate in calibration meetings (internal and external)
Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching
Disseminate the updates to the floor
Training/Abay Management - run batches as per the defined metrics and timelines and clear roadblocks if any
Interact with clients through emails and daily/weekly conference calls to review and resolve training issues as well as implement new process procedure changes

As Process Trainer, You Have

High school diploma or equivalent is required
Minimum 1 year of experience in process training or any similar teaching experience
Client-facing experience
Experience in Financial, Technology, Banking, or Customer Service field is preferred
Exceptional analytical skills to evaluate performance and identify areas of improvement required for the project
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
Experience in facilitating virtual and instructor-led training
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Ability to assess the big picture and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
A keen eye for detail, the ability to multitask, and strong analytical skills
Excellent verbal and written communication skills both in Spanish and in English (minimum CEFR B2 level)
Experience in content writing or editing, graphic design, or a similar field in another industry is an advantage
Advanced knowledge on the use of MS Office and/or Google Suite (Sheets, Slides, Docs, Drive) is required