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PrismHR

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3.6

based on 44 Reviews

40 PrismHR Jobs

HCM Configuration & Support Specialist (US Process)

PrismHR

3.6

based on 44 Reviews

2-5 years

Noida

1 vacancy

HCM Configuration & Support Specialist (US Process)

PrismHR

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Customer Service Consulting Auditing Information Technology Equity Research

+ 3 more

Job Description

The HCM Configuration Support Specialist plays a key role in ensuring a seamless transition to the isolved HCM platform.
This role partners with the Operations team and leadership to facilitate a smooth conversion process from the clients previous platform.
The CSS coordinates transition activities, establishes project timelines, and supports Operations to meet conversion deadlines.
Additionally, they promote data quality, compliance, and standardization within system configurations and project deliverables, while fostering strong client relationships and setting performance expectations for ongoing support

Responsabilities:

Collaborate with operations team members to set up and configure systems to meet project requirements and support efficient workflows.
Lead analysis sessions to determine effective time payroll implementation designs that satisfy the customers criteria.
Assist the Operations team with planning, organizing, and tracking configuration and integration projects to ensure timely achievement of objectives.
Serve as the internal resource responsible for overseeing all aspects of configuration and integration throughout the implementation project.
Manage ancillary add-on order submission, setup, and audit.
Maintain isolved system knowledge in implementation and integration techniques, tools, and services to meet business needs.
Follow procedures to ensure the quality, completeness, security, privacy, and integrity of data throughout the implementation process.
Communicate clearly and effectively with team members, vendors, partners, and management.
Meet with internal team members to define the current needs of the service them.
Coordinate and execute data integration processes, including API data feeds (180 and 360) between iSolved and external benefit carriers and administrators.
Diagnose and resolve technical and configuration issues for seamless API functionality, working closely with vendors and business teams to meet data and system needs.
Develop, test, and maintain data extraction and transformation solutions, upholding standards for data quality, security, and integrity across integration processes.
Manage data integration best practices.

Skills and qualifications - Hard and soft skills:

TOOLS AND RESOURCES - Microsoft Office Suite, Zoho One, HRIS Software (isolved), Ring Central
Analytical Skills: Ability to analyze, interpret, and reconcile data sets with strong attention to detail.
Attention to Detail: Ensures accuracy in data mapping, testing, and documentation.
Problem-Solving: Demonstrated problem-solving abilities to address system issues and client needs.
Customer Service: Ability to deliver a high-quality experience for internal or external clients during system transitions.
Communication: Excellent verbal and written communication skills to support client interaction and training
Adaptability: Responds to changes in project scope or requirements with flexibility and professionalism.
EDUCATION: Bachelor s degree in Business, Information Technology, Human Resources, or a related field (or equivalent professional experience).
3+ years of experience in payroll implementation, system integration, or related HRIS/HCM system support.
Proficiency in data mapping, file transfers (API, SFTP), and system configuration preferred

PREFERRED SKILLS:

Technical Skills: Expertise in payroll systems, data integration and troubleshooting.
Ability to learn and master new payroll systems, tools, and software.

Employment Type: Full Time, Permanent

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