Senior Technical Writer

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.

We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

Job Description

We are looking for an experienced Sr. Technical Writer with 8+ years experience to join our organization who will be the evangelist in crafting elegant technical documents that can be easily understood by a wide range of audience. You must have a passion to understand how Payments software products work and enjoy deciphering technical jargon into easy to read narratives. You should have worked in product management teams using agile/ scrum methodologies and be able to show that you have put out software product document releases, webinars and presentations. This position is full-time. You will be responsible for the end-to-end technical writing including API documentation, Release Notes, Guides, white papers, training materials etc. The candidate should be able to lead a team of technical writers and train new tech writers, Should be able to follow and monitor the technical writing process and best practices for the entire team.

Requirements

A Senior Technical Writer collaborates closely with engineers, product managers, and other stakeholders to ensure accuracy and clarity in all documentation. The key responsibilities of a Senior Technical Writer include:

Responsibilities:

• Develop and maintain technical documentation: Write and update user guides, API documentation, tutorials, release notes, and other technical materials.
• Collaborate with cross-functional teams: Work closely with product managers, developers, and QA teams to gather information and ensure accurate documentation.
• Establish documentation standards: Define and implement style guides, templates, and best practices to ensure consistency across all materials.
• Simplify complex concepts: Translate highly technical information into clear, concise, and user-friendly content for both technical and non-technical audiences.
• Review and edit content: Ensure that all documentation is free from errors, follows proper grammar, and meets style guidelines.
• Manage content lifecycle: Organize and maintain documentation repositories, ensuring that all materials are up-to-date and relevant.
• Train and mentor junior writers: Provide guidance and feedback to less experienced writers, helping them improve their skills and understanding.
• Stay updated with industry trends: Continuously research and stay informed about new technologies, tools, and methodologies that could improve documentation processes.