Senior Technical Content Writer

Key Responsibilities:

Documentation Structure and Strategy:

• Constantly improve the documentation structure to ensure consistency and accessibility across all materials.

• Refine the overall strategy for documentation, identifying areas for improvement and keeping content relevant.

• Evaluate and adapt content to meet the needs of different user bases (e.g., B2B enterprise clients and B2C customers).

Content Creation and Updates:

• Create and maintain documentation for product releases, including release notes, feature highlights, and updates.

• Regularly update and enhance support materials, such as:

o User manuals

o FAQs

o Troubleshooting guides

o Platform-specific guides • Develop comprehensive customer use case documents that illustrate real-world applications of the product.

• Develop comprehensive, technically accurate content tailored to enterprise audiences.

• Create and maintain implementation guides for specific use cases of enterprise grade solutions.

Knowledge Management and Analytics:

• Identify gaps in internal and external knowledge bases and address them as needed.

• Track documentation performance using analytics tools, measuring KPIs like usage, relevance, and engagement, and optimize content accordingly.

Content Innovation and adaptability:

• Adapt documentation for multiple formats (PDFs, web pages, eBooks, brochures) and ensure compatibility across platforms.

• Develop creative and visually engaging content, including infographics, flowcharts, and video tutorials.

• Stay updated on emerging trends in technical writing, tools, and enterprise technologies to bring fresh ideas to the documentation process.

Required Skills & Qualifications:

• Bachelor's Degree with experience in technical writing and/or technical documentation for software systems.

• 5+ years of experience in technical writing, preferably in Enterprise SaaS or related fields.

• Proven expertise in creating and managing content for B2B and B2C audiences.

• Hands-on experience with help authoring tools like Confluence wiki, Document 360, Adobe RoboHelp, or similar platforms.

• Understanding of enterprise technologies and frameworks.

• Strong ability to create customer-centric content such as release notes, user manuals, and customer success stories.

• Knowledge of cybersecurity concepts (password management, encryption, compliance standards) is a plus.

• Exceptional analytical skills to identify gaps and track documentation performance.

• Expertise in managing documentation structures, version control, and creating strategies to redefine content.

For South Indian Candidates only, Work from Home mode is allowed after 3 months of initial training at Gurgaon office.