Senior Technical Writer

Understanding of content development life cycles and processes
A strong understanding of SaaS, and ideally the CCaaS, CX and/or CRM domain
6+ years work experience in technical communication.
Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results