Technical Writer

Job Description:

We are seeking highly skilled Technical Writers with niche expertise in the telecommunication industry. The ideal candidates will have a strong technical background and the ability to translate complex technical information into clear, concise, and user-friendly documentation.

Key Responsibilities:

• Develop, write, and maintain high-quality technical documentation, including user manuals, installation guides, and troubleshooting procedures.
• Collaborate with engineers, product managers, and other stakeholders to gather information and ensure the accuracy and completeness of documentation.
• Create and update online help systems, FAQs, and knowledge base articles.
• Ensure all documentation meets industry standards and is consistent with company branding and style guidelines.
• Conduct thorough research and analysis to understand the latest trends and technologies in the telecommunication sector.
• Review and edit content created by other team members to ensure clarity and consistency.
• Manage multiple projects simultaneously and meet tight deadlines.
• Accept responsibility for the accuracy and timeliness of documentation.
• Coordinate closely with other members of the writing team to ensure consistency in detail, style, and presentation.
• Take responsibility for the documentation part of the user experience.
• Anticipate and proactively address challenges individually and for the team.
• Write high-quality technical content that effectively communicates complex information precisely, concisely, and without jargon.

Required Skills and Qualifications:

• Bachelor's/Master's degree in Technical Writing, Communications, Engineering, or a related field, preferably with telecommunication knowledge.
• Minimum of 3-8 years of experience as a Technical Writer in the telecommunication industry.
• Strong understanding of telecommunication technologies, protocols, and standards.
• Excellent written and verbal communication skills.
• Proficiency in using XML Author documentation tools such as oXygen, Arbortext, MadCap Flare, or similar.
• Experience with content management systems (CMS) and version control systems (Such as Git, SDL, AEM).

Experience in any of the programming languages and Python or HTML.

• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to work under constant and consistent work deadlines, manage time effectively, and provide documentation support across geographical time zones.

Preferred Skills:

• Familiarity with Agile development methodologies.
• Experience with API documentation and developer guides.
• Knowledge of AI, RAN, Cyber and network security, IOT, Cloud, and other emerging technologies.
• Ability to create visual aids such as Visio diagrams, charts, and infographics.