Senior Technical Writing Analyst

Job Overview:

As a Senior Technical Writer, you will be responsible for working independently on information development projects. You will collaborate with cross-functional teams to produce high-quality content and contribute to larger team on projects as needed.

Required Skills:

• 4+ years of experience in writing about enterprise software, ERP systems, or similar applications
• Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle
• Demonstrate track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal handholding
• Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, and communicate effectively to the user
• Skilled in core information development processes: content planning, content creation, content review
• Excellent communication skills and impeccable attention to detail
• Strong writing and editing skills.
• Strong technical skills, with the ability and enthusiasm to quickly learn how the system works.
• Skilled in time management, able to meet tight deadlines with multiple deliverables
• Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design
• Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse.
• Experience using various style guides, such as the Microsoft Manual of Style
• Experience in writing content using authoring tools such as Arbortext Editor
• Exposure to SaaS/Cloud-based business applications

 Job Responsibilities:

• Produce high-quality documentation that is appropriate for its intended audience.
• Work with internal teams and cross-functional teams on documentation requirements.
• Keep up with the rapid changes in products and constantly strive to improve the documentation.
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities
• Responsible for working independently on projects
• Develop release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals.
• Write clear, concise, and complete step-by- step procedures for technical products and solutions
• Create architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable
• Write the content in the authoring tools like Arbor text Editor as per the existing style guides and procedures
• Guide and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion
• Provide technical, structural, and infrastructural strategy for the team
• Meet all deadlines, while maintaining high quality and standard of the deliverable.

Nice-to- have Skills/Experience:

• Working knowledge of Arbor text Editor
• Exposure to Agile development methodologies