Technical Writer

What you get to do in this role:

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Basic Qualifications:

• Understanding of content development life cycles and processes
• 3+ years work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!