Functional Engineer - SuccessFactors Integrations

Development and Operations:

Development: The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints. Together with the process - and system experts of Global Business Services, focus on delivering integrations fulfilling requirements based on (user) stories. This includes assessment, build, unit- and user acceptance testing and finally deployment.

Operations: Perform below ticketing and non-ticketing activities:

• Incident Management including Major Incident Management, raising and coordinating tickets with SAP on product issues
• Problem Management with rigorous Root Cause Analysis
• Standard changes implementation
• Monitoring of the systems and integrations and (where needed) taking corrective action
• SAP SuccessFactors Release management (regression testing, new features)
• Keeping the different SuccessFactors environments fit-for-purpose with periodic System Refreshes

Delivery of Projects and overall improvements: Provide guidance and support on the use of the SuccessFactors integrations to the key stakeholders (HR function, People Services regional delivery centers and local key users). Recommend new features and take an active role in setting up the integrations roadmap with IT and process- and system experts from the Global Business services team. Deliver new developments needed for project implementations, either independently or working together with third party experts in a dedicated project set-up. This may require a certain level of project management skills and overseeing complex and diverse HR technologies.

System standards, training, and individual development:

Ensure that the global standard processes, tools and documentation are well-maintained and adhered to.

Work together with the process- and system experts on user procedures, guidelines and documentation.

Ensure that the required level of expertise in SuccessFactors integrations is maintained including the right certification(s).

• Bachelor s or Master s degree or equivalent, preferably in Information Technology, Human Resources or Business Administration.
• Minimum 7 years of experience in a customer-focused, IT application delivery or support-based role
• SAP Certified Associate - Integration Developer (C_CPI_2404). Additionally, SAP Certified Development Associate SAP Integration Suite is preferred.
• Extensive knowledge in integrating third-party applications with SAP SuccessFactors using Cloud Integration in building full and delta load integrations, and in error handling.
• Knowledge of general aspects of SAP SuccessFactors compound Employee API and the different transmission modes.
• Good knowledge understanding of effective-dated and non-effective-dated data in EC module with OData models, applying queries, use of paginations.
• Hands-on knowledge in using CPI adapters like HTTP, SFTP, OData, SOAP, JMS, Groovy Scripting, XSLT mapping, Message mapping, Encryption & Decryption, usage of all CPI Palette functions.
• Ability to collaborate with business stakeholders and/or 3rd party vendors to hardwire (high level) business and technical integration needs into specific IT solutions and to drive the delivery of these integrations end-to-end.
• Pro-active and supportive, with good team building skills. Self-organizing with regards to planning and delivery (able to handle time pressure and to manage priorities).
• Strong written and verbal communications, interpersonal and presentation skills, including a high standard of written and spoken English with excellent analytical and problem-solving skills.
• Prior experience working in an Agile and/or DevOps setting, Lean Six Sigma and/or any structured improvement approach is a definite plus.