The Functional Engineer in this role is the SuccessFactors DevOps focal point within the development team, who besides contributing individually in Employee Central Core and/or Integrations, also plans and orchestrates execution of the DevOps work and strives to build a cohesive self-organizing team
HR processes covered in our SuccessFactors environment: Employee Central and Position Management, Recruitment and Onboarding, Performance & Goals, Talent, Succession & Development, Compensation, Learning, Time Management.
Job Responsibilities
Development: The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints.
Together with the process- and system experts of Global Business Services, focus on delivering optimal system configurations fulfilling requirements based on (user) stories. This includes assessment, build, unit- and user acceptance testing and finally deployment.
Incident Management including Major Incident Management, raising and coordinating tickets with SAP on product issues
Problem Management with rigorous Root Cause Analysis
Monitoring of the systems and integrations and (where needed) taking corrective action
Delivery of Projects and overall improvements
Provide guidance and support on the use of the SuccessFactors system functionality to the key stakeholders ((HR function, People Services regional delivery centers and local key users).
Recommend new features and take an active role in setting up the product roadmap with IT and process- and system experts from the Global Business services team.
System standards, training, and individual development
Ensure that the global standard processes, tools and documentation are well-maintained and adhered to.
Work together with the process- and system experts on user procedures, guidelines and documentation.
Ensure that the required level of expertise in SuccessFactors is maintained including the right certification(s).
Bachelor s or Master s degree or equivalent, preferably in Information Technology, Human Resources or Business Administration.
Minimum 8 years of experience in a customer-focused, IT application delivery or support-based role (within multinational or international consultancy organization).
Experience in a focal point and/or a team lead role in a Development and/or Operations setting is a pre-requisite.
SAP Certified Associate, SuccessFactors Employee Central Core (C_THR81) or SAP Certified Associate - Integration Developer (C_CPI_2404).
Extensive knowledge of SuccessFactors Employee Central Core and Position Management and/or CPI integrations (in the context of SuccessFactors). Proven track record of successful implementations.
Broad overview of all the relevant modules in SuccessFactors. Ability to collaborate with business stakeholders and to hardwire (high level) business needs into specific IT solutions and to drive the delivery of these solutions end-to-end.