ServiceNow SAM Developer (5-9 yrs)

We have a requirement for SAM developer.

Below is the JD :

Years of experience required : 5+.

Location : Remote.

Duration : up to 6 months.

Key Responsibilities :

- Provide timely and effective support for integrations with ServiceNow SAMPro.

- Monitor and maintain system health within the ServiceNow SAMPro environment.

- Troubleshoot and resolve issues related to ServiceNow SAMPro functionalities.

- Respond to and resolve tickets generated through BMC Remedy and ServiceNow.

- Support amendments and modifications to existing fields within ServiceNow SAMPro.

- Implement custom fields within the ServiceNow SAMPro tool as per business requirements.

- Assist with minor enhancements and improvements to the ServiceNow SAMPro tool.

- Support ServiceNow SAMPro tool version upgrades and ensure smooth transitions.

- Assist in mapping software discovery data to the correct organizational units within ServiceNow SAMPro.

- Maintain data accuracy and integrity within the ServiceNow SAMPro database.

Required Skills :

- Deep understanding of ServiceNow SAMPro functionalities, including data modeling, workflows, scripting, and integrations.

- Proven experience in developing and customizing ServiceNow applications, including scripting (JavaScript, GlideScript), workflows, and integrations.

- Ability to analyze data, identify trends, and ensure data accuracy and integrity within ServiceNow SAMPro.

- Excellent analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.

- Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams.

Technical Skills :

- Experience with scripting languages (JavaScript, GlideScript)

- Experience with REST APIs and web services

- Experience with SQL and database concepts

- Knowledge of ITIL framework and best practices

- BMC Remedy Software Asset Management (SAM) principles and best practices

Desired Skills :

- Experience with ServiceNow Discovery and Orchestration

- Experience with cloud-based SAM solutions

- ITIL certifications