Account operations Professional

• you will play a pivotal role in managing the operational aspects of client accounts
• This includes coordinating processes, ensuring compliance, and providing support to account managers to ensure smooth operations and client satisfaction

Responsibilities:

• Account Coordination:Serve as a liaison between account managers, clients, and internal teams
• Coordinate and execute operational processes related to client accounts
• Process Management:Develop and maintain standardized processes for account operations
• Ensure adherence to established procedures and guidelines
• Documentation and Reporting:Maintain accurate and up-to-date documentation related to client accounts
• Generate reports on account performance, activities, and key metrics
• Client Communication:Communicate with clients to gather necessary information and documentation
• Provide updates on account status, project timelines, and deliverables
• Issue Resolution:Address and resolve operational issues or concerns raised by clients or internal teams
• Escalate issues as needed and collaborate on effective solutions
• Compliance:Ensure compliance with internal policies, industry regulations, and client-specific requirements
• Stay informed about any changes in regulations that may impact account operations
• Quality Assurance:Conduct regular quality checks on account operations to ensure accuracy and efficiency
• Implement improvements to enhance operational effectiveness
• Training and Support:Provide training and support to account managers on operational processes
• Offer guidance on best practices for account coordination
• Cross-functional Collaboration:Collaborate with other departments, including finance, legal, and customer support, to ensure seamless account operations