Executive Manager- HR Ops

• Manage and lead HR Processes transitioned in HR Operations team
• Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
• Ensure smooth data flow between SAP EC and HCM through daily/weekly audits and take corrective action and process changes as needed
• Vendor management: Quality assurance and budget adherence
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Proactively develop and execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization
• Stakeholder Management: Manage escalations and takes ownership for ultimate issue resolution with timely delivery
• Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
• Manage and develop of team leaders and broader team: On-boarding, Training, Process and Support Documentation and aids to drive optimization and fast-of-the-block assimilation into the team
• Ensure knowledge management platforms are set up and all supporting technologies meet requirements

Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions.

• 12+ years of experience in HR Operations Management. SAP/Successfactors and process knowledge
• 12+ years in People Operations/Shared Services environment
• Knowledge of all the HR Processes from Hire- to- Retire (Employee Lifecycle database management)
• Knowledge and understanding of tool connectivity for smooth data flow: EC, SAP HCM
• In-depth understanding of interfaces
• Good understanding of Ticket Management System
• Process management and continuous improvement with a focus on optimization and productivity
• Organization Change Management
• Experience in Global environment/Matrix organizations, living and working in several global locations
• Able to accept and bring change management and agility
• Team management Scope and Scale
• Must possess strong people management skills and have the ability to perform in an environment of ambiguity and make decisions within short timeframes
• Demonstrated track record of strong service delivery
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces