Senior Director - IT Project Delivery (20-30 yrs)

Key Responsibilities :

- Lead the planning, execution, and successful delivery of projects and programs within the healthcare sector.

- Ensure alignment with organizational objectives, regulatory standards, and client expectations.

- Develop and oversee program roadmaps, timelines, budgets, and resource allocation plans.

- Proactively identify, assess, and manage program risks, issues, and dependencies, ensuring timely resolution and escalation when necessary.

- Implement and manage service delivery frameworks to maintain high-quality support and operations for clients.

- Monitor adherence to service level agreements (SLAs) and key performance indicators (KPIs).

- Drive continuous improvement initiatives to enhance efficiency and effectiveness in service delivery.

- Collaborate with clients and internal teams to align on service expectations and deliverables.

- Lead transformation initiatives focusing on operational excellence, digital adoption, and process optimization.

- Leverage emerging technologies such as AI, automation, and analytics to drive innovation in healthcare operations.

- Support the modernization of legacy systems and migration to advanced platforms.

- Act as the primary liaison for clients and key stakeholders, ensuring transparent and effective communication.

- Build and nurture strong relationships with healthcare providers, payers, and internal teams to align priorities and objectives.

- Work with business leaders to identify opportunities for new programs and service enhancements.

- Establish and manage governance frameworks to ensure accountability and compliance across projects and programs.

- Provide regular reports to leadership, highlighting program performance, risks, and opportunities.

- Track and analyze financial performance, resource utilization, and program outcomes.

- Recruit, mentor, and lead a high-performing team comprising project managers, service delivery managers, and transformation specialists.

- Define team roles and responsibilities to align with program and organizational goals.

- Foster a culture of collaboration, innovation, and accountability.

- Ensure all programs comply with healthcare regulations such as HIPAA, HITECH, and CMS guidelines.

- Identify and mitigate risks associated with program execution, service delivery, and compliance.

- Maintain strong data security, privacy, and governance processes throughout program operations.

Required Experience :

- Bachelor's or Master's degree in Healthcare Management, Business Administration, Computer Science, or a related field.

- 15+ years of experience in program management, service delivery, or transformation initiatives within the US healthcare industry.

- Demonstrated success in managing large-scale, complex programs with multiple stakeholders.

- In-depth knowledge of the healthcare landscape, including payer, provider, and regulatory environments.

- Expertise in project management methodologies (Agile, Waterfall) and tools (MS Project, JIRA).

- Strong background in service management frameworks (e.g., ITIL) and operational excellence strategies.

- Familiarity with healthcare technologies such as EHR/EMR systems, revenue cycle management (RCM), and analytics platforms.

Preferred Skills :

- Industry certifications such as PMP, ITIL, Lean Six Sigma, or SAFe Agile.

- Knowledge of healthcare interoperability standards (e.g., HL7, FHIR).