PcsInfinity - Business Analyst (2-4 yrs)

About the job: Business Analyst

Job Location: Noida (Hybrid)

Experience: 2-4 years

CTC: Confidential

Band: L1/L2

Joining: Immediate - 15 Days

Open Positions: 3

About Us:

- PcsInfinity Pvt. Ltd, the parent company of Asset Infinity, is a leading enterprise B2B SaaS provider specializing in Fixed Asset Management and Tracking solutions.

- With a commitment to innovation and customer satisfaction, Asset Infinity streamlines asset lifecycle management, ensuring organizations maximize value and efficiency.

- We are seeking dynamic and resourceful Business Analysts to join our Customer Success team.

- This hybrid role combines responsibilities of customer onboarding, query resolution, product adoption, and business analysis, making it integral to our success.

Roles & Responsibilities:

Customer Success:

- Lead new customer onboarding by gathering data, configuring the software, and providing product training.

- Proactively address customer queries and issues, ensuring effective and efficient product usage.

- Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.

Business Analysis:

- Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.

- Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.

- Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.

Product Enablement & Configuration:

- Configure the software during onboarding to align with customer requirements.

- Provide insights on functional usability, technical design, and feature optimization to improve customer experience.

Project Management:

- Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery.

- Continuously track customer needs and align them with product roadmap improvements.

Qualifications:

- Educational Background: MBA (preferred) or bachelor's in business administration, Computer Science, or a related field.

- Experience: Minimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.

- Strong written and verbal communication skills.

- Proven ability to gather, document, and prioritize business requirements.

- Experience in handling domestic and international clients.

- Detail-oriented with strong problem-solving and analytical skills.

- Familiarity with software configuration and product training.

Perks & Benefits:

- Performance Bonus: Competitive bonuses tied to individual and team performance.

- Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.

- Dynamic Work Environment: Be part of a fast-growing, innovative SaaS company that values professional development.

- If you are a proactive, self-motivated individual passionate about delivering exceptional customer experiences while driving business success, we invite you to join our journey at Asset Infinity.