BiteSpeed - Client Onboarding Manager (1-2 yrs)

About BiteSpeed:

- Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

- We're currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.

- 5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Read more about our mission and the story of commerce here-.https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f.

Check out more about us here https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this ).

We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway):

- BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surgehttps://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414.D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Othershttps://inc42.com/buzz/d2c-enabler-bitespeed-raises-funds-from-sequoia-surge-creds-kunal-shah-others/.[Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capitalhttps://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital.

About the role:

- We want to keep our customers for life.

- To do that, customer success is probably going to be our most important function and we want to treat it like that.

- So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

- We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers.

- This role involves owning customer onboarding and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you'll do?

- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.

- Giving customers a delightful onboarding experience and helping them get setup for success.

- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.

- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What makes you a good fit?

- You care about delivering a service experience that parallels a Michelin star Italian restaurant.

- You genuinely like helping people and making them successful.

- You have 1+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup.

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location:

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.