Operation Intern

Role Objective:

• To be responsible for leading the operations and customer success teams for DanCenter India
• To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests

Key Responsibilities:

• Manage daily operations at Dancenter properties ensuring cost optimization and enhanced guest experience
• Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
• Develop SOP for villa specific operations and ensure adherence to it
• Implement and oversee a comprehensive training and development program
• Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
• Oversee the procurement process, licensing process, and property staff ensuring operational excellency
• Ensure that all operations are in compliance with legal and regulatory requirements
• Role & responsibilities

Requirements:

• Exceptional Communication skills
• Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up
• Demonstrating strong leadership and motivational skills
• Ability to build a team, attract, motivate, and retain a high-performing team
• Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives
• Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams

Preferred candidate profile