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International Proces Team Leader
1-3 years
₹ 4 - 6L/yr
Mumbai Suburban
1 vacancy
International Proces Team Leader
Teleperformance
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.
- Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
- Oversee escalation management and customer satisfaction ratings (CSAT).
- Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
- Conduct regular performance reviews and provide feedback to team members.
- Contact - 9594690866 Neelam
Employment Type: Full Time, Permanent
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