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17 OSB India Jobs

Customer Support Representative

1-3 years

Bangalore / Bengaluru

7 vacancies

Customer Support Representative

OSB India

posted 22d ago

Job Role Insights

Fixed timing

Job Description

  • Handling incoming telephone calls from existing arrears customer dealing with all queries in a professional manner.
  • Making proactive outbound calls to explain and clear the existing arrears.
  • To take calls concerning difficult customers/complaints in a polite and professional manner.
  • To prepare and dispatch required information packs to customers.
  • Attend team Meetings and new business briefings and contribute positive suggestions.
  • To ensure legal compliance with all aspects of the companys business
  • To demonstrate an all round knowledge of the company’s products
  • Managing your time and multi-tasking
  • Demonstrate full understanding on BPO industry, Organisation and the process
  • To process all assigned work efficiently, accurately and without delay.
  • Demonstrate a full understanding of all internal and client compliance policies and procedures.

General:

  • To receive work allocation notification
  • Process the case as per defined process
  • Identify and document the operational issues, communicate the same to Mentor/Team Leader
  • Identify opportunities for Process Improvement and communicate the same to Mentor/Team Leader
  • Participate in knowledge Management programs and take active role in building empowered team (like maintaining individual query logs, issue logs, failed cases log etc)
  • Identify the opportunities for training and communicate the same to the Mentor/Team Leader.
  • As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Representative roles with real interview advice

Top OSB India Customer Support Representative Interview Questions

Q1. What is your experience with release and delivery management for cloud infrastructures?
Q2. Why do you want to have a role in model validation, since your exp is in model development.
Q3. Current Project architecture and high level design.
View all 9 questions

What people at OSB India are saying

Customer Support Representative salary at OSB India

reported by 2 employees with 4-6 years exp.
₹5.2 L/yr - ₹6.7 L/yr
87% more than the average Customer Support Representative Salary in India
View more details

What OSB India employees are saying about work life

based on 214 employees
58%
95%
49%
85%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

OSB India Benefits

Submitted by Company
Free Transport
Cafeteria
Work From Home
Team Outings
Education Assistance
Soft Skill Training +4 more
Submitted by Employees
Team Outings
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance +6 more
View more benefits

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OSB India Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
Headquarter
Salarpuria Magnificia, No.78, 9th & 10th Floor, Dooravaninagar, Old Madras Road, Bangalore / Bengaluru, Karnataka
560016

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