Application Support Specialist - ITIL Frameworks (4-6 yrs)

Educational Qualification : B.Tech/B.in Computer Science, Information Technology, or a related field

Job Summary :

We are seeking an experienced and proactive Application Support Specialist to join our team in Delhi.

The ideal candidate will have hands-on experience working with Collection Systems and Loan Management Systems, a strong technical background in Linux, Java, and Oracle, and the ability to troubleshoot and resolve complex application-related issues.

This role is critical in ensuring the smooth functioning and reliability of our applications that support key business processes.

Key Responsibilities :

Application Maintenance & Support :

- Provide Level 2/Level 3 support for Collection Systems and Loan Management Systems.

- Monitor application performance and ensure high availability and reliability.

- Diagnose and resolve application issues in a timely manner to minimize downtime.

Issue Resolution & Troubleshooting :

- Investigate and resolve technical issues related to application functionality, performance, and integration.

- Perform root cause analysis for recurring issues and provide permanent solutions.

Technical Expertise :

- Work with Linux environments to manage application servers, perform log analysis, and script automation for operational tasks.

- Use Java to debug code and understand application workflows.

- Manage Oracle databases by writing queries, analyzing data, and optimizing database performance.

Collaboration :

- Coordinate with internal development teams, vendors, and stakeholders for bug fixes, patches, and feature enhancements.

- Support business users with training, queries, and troubleshooting.

Documentation & Reporting :

- Create and maintain detailed documentation for issue resolutions, FAQs, and application processes.

- Generate regular reports on application performance, incident resolution, and uptime metrics.

Continuous Improvement :

- Identify areas for process optimization and implement improvements in application support practices.

- Participate in deployment activities, including testing and validation of new releases or patches.

Required Skills and Qualifications :

Domain Expertise :

- Hands-on experience working with Collection Systems and Loan Management Systems.

Technical Proficiency :

- Strong working knowledge of Linux: shell scripting, server management, and troubleshooting.

- Familiarity with Java: ability to read, debug, and troubleshoot application code.

- Expertise in Oracle: query writing, data analysis, and database optimization.

Experience :

- A minimum of 4 years in an Application Support role, preferably in financial services or a similar domain.

Soft Skills :

- Excellent problem-solving and analytical skills.

- Strong communication skills, both written and verbal, for interacting with business users and technical teams.

- Ability to work under pressure and manage multiple priorities effectively.

Educational Qualification :

B.Tech/B.in Computer Science, Information Technology, or related field.

Preferred Skills :

- Knowledge of ITIL processes for incident, change, and problem management.

- Experience with ticketing systems like JIRA, ServiceNow, or similar tools.

- Basic understanding of middleware technologies (e.g, WebLogic, Apache Tomcat).

- Prior experience in the banking or financial domain