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10 Orix Auto Infrastructure Services Jobs

Application Support Specialist - ITIL Frameworks (4-6 yrs)

4-6 years

Application Support Specialist - ITIL Frameworks (4-6 yrs)

Orix Auto Infrastructure Services

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Educational Qualification : B.Tech/B.in Computer Science, Information Technology, or a related field

Job Summary :

We are seeking an experienced and proactive Application Support Specialist to join our team in Delhi.

The ideal candidate will have hands-on experience working with Collection Systems and Loan Management Systems, a strong technical background in Linux, Java, and Oracle, and the ability to troubleshoot and resolve complex application-related issues.

This role is critical in ensuring the smooth functioning and reliability of our applications that support key business processes.

Key Responsibilities :

Application Maintenance & Support :

- Provide Level 2/Level 3 support for Collection Systems and Loan Management Systems.

- Monitor application performance and ensure high availability and reliability.

- Diagnose and resolve application issues in a timely manner to minimize downtime.

Issue Resolution & Troubleshooting :

- Investigate and resolve technical issues related to application functionality, performance, and integration.

- Perform root cause analysis for recurring issues and provide permanent solutions.

Technical Expertise :

- Work with Linux environments to manage application servers, perform log analysis, and script automation for operational tasks.

- Use Java to debug code and understand application workflows.

- Manage Oracle databases by writing queries, analyzing data, and optimizing database performance.

Collaboration :

- Coordinate with internal development teams, vendors, and stakeholders for bug fixes, patches, and feature enhancements.

- Support business users with training, queries, and troubleshooting.

Documentation & Reporting :

- Create and maintain detailed documentation for issue resolutions, FAQs, and application processes.

- Generate regular reports on application performance, incident resolution, and uptime metrics.

Continuous Improvement :

- Identify areas for process optimization and implement improvements in application support practices.

- Participate in deployment activities, including testing and validation of new releases or patches.

Required Skills and Qualifications :

Domain Expertise :

- Hands-on experience working with Collection Systems and Loan Management Systems.

Technical Proficiency :

- Strong working knowledge of Linux: shell scripting, server management, and troubleshooting.

- Familiarity with Java: ability to read, debug, and troubleshoot application code.

- Expertise in Oracle: query writing, data analysis, and database optimization.

Experience :

- A minimum of 4 years in an Application Support role, preferably in financial services or a similar domain.

Soft Skills :

- Excellent problem-solving and analytical skills.

- Strong communication skills, both written and verbal, for interacting with business users and technical teams.

- Ability to work under pressure and manage multiple priorities effectively.

Educational Qualification :

B.Tech/B.in Computer Science, Information Technology, or related field.

Preferred Skills :

- Knowledge of ITIL processes for incident, change, and problem management.

- Experience with ticketing systems like JIRA, ServiceNow, or similar tools.

- Basic understanding of middleware technologies (e.g, WebLogic, Apache Tomcat).

- Prior experience in the banking or financial domain


Functional Areas: Other

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What people at Orix Auto Infrastructure Services are saying

What Orix Auto Infrastructure Services employees are saying about work life

based on 266 employees
64%
54%
41%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Orix Auto Infrastructure Services Benefits

Health Insurance
Soft Skill Training
Job Training
Cafeteria
Team Outings
Free Transport +6 more
View more benefits

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Orix Auto Infrastructure Services Gurgaon / Gurugram Office Locations

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Gurugram Office
ORIX Auto Infrastructure Services Limited, Plot no 12, Sec 18, Maruti Indl. Area Gurugram
Haryana 1220015
Gurugram Office
ORIX Auto Infrastructure Services Limited, Plot no 12, Sec 18, Maruti Indl. Area Gurugram
Haryana 1220015

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