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Technical Analyst 4-Support
3-8 years
₹ 6 - 15.3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Analyst 4-Support
Oracle
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Financial Services Global Business Unit is actively engaged in the evolution of Oracle s application cloud development and are looking for hardworking individuals who want to be involved in the exciting chapter of GBU support. We are actively engaged in evaluating and implementing new support processes and tools to help meet SaaS customer support requirements and provide first class support to both our cloud and on-prem customers.
If you are a highly analytical, articulate problem solver who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear from you. Contributors will work directly with customers to capture and understand their issues and detail the progress of product solutions in our service request system. Team members will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space. This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team s goal to provide best of class support.
Qualifications & skills:
Bachelor s degree preferably in Computer Science or Information Systems, or equivalent experience;
Rich experience in decoding and analyzing code snippets written in SQL, PL/SQL, Java , JSP, OJET;
Experience working on OFSAA Cloud Products (Such as AFCS, DAMS), either in Development, QA, Support or Implementation projects will be an added advantage.
Experience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic ;
Experience with Database backup and restoration activities (Oracle);
Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL;
Experience in Oracle Database/Java Performance Tuning;
Proficient understanding of UNIX, (AIX, SUN, LINUX) operating systems with basic knowledge of Shell script;
Familiar with batch processing logic and concepts;
Ability to troubleshoot and resolve complex application and technical problems;
Ability to multi-task and work on many client issues at once;
Ability to grasp new and/or unfamiliar technologies quickly;
Understanding of Virtualization Technologies;
Understanding of Cloud services;
Excellent verbal and written communication skills in English;
Bachelor s degree preferably in Computer Science or Information Systems, or equivalent experience;
Rich experience in decoding and analyzing code snippets written in SQL, PL/SQL, Java , JSP, OJET;
Experience working on OFSAA Cloud Products (Such as AFCS, DAMS), either in Development, QA, Support or Implementation projects will be an added advantage.
Experience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic ;
Experience with Database backup and restoration activities (Oracle);
Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL;
Experience in Oracle Database/Java Performance Tuning;
Proficient understanding of UNIX, (AIX, SUN, LINUX) operating systems with basic knowledge of Shell script;
Familiar with batch processing logic and concepts;
Ability to troubleshoot and resolve complex application and technical problems;
Ability to multi-task and work on many client issues at once;
Ability to grasp new and/or unfamiliar technologies quickly;
Understanding of Virtualization Technologies;
Understanding of Cloud services;
Excellent verbal and written communication skills in English;
What we offer :
Agile environment - collaborative culture backed by a strong enterprise
Strong professionals around you that will help to accelerate your growth
Continuous career development: we actively encourage and celebrate internal promotions
High-impact learning culture: free access to online learning platform and regular in-house training sessions and tech talks.
Diverse special interests groups that provide opportunities for networking and exchange of ideas across the company.
Flexible PTO
Responsibilities include:
Providing real time responses to customer inquiries.
Interact with our customers via the telephone, web and other electronic channels.
Become a skilled engineer by working with a wide range of Oracle Financial Analytics products.
Research re-create and test issues.
Build knowledge notes for resolved issues.
Act as a team member that contributes to solutions and customer happiness.
Adapt to a fast paced and changing technical environment.
Manage your time to effectively address all your customer s needs.
Assist in providing regional coverage for Financial Services and Insurance products
Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams
Participate on various projects and initiative to support business processes
Providing real time responses to customer inquiries.
Interact with our customers via the telephone, web and other electronic channels.
Become a skilled engineer by working with a wide range of Oracle Financial Analytics products.
Research re-create and test issues.
Build knowledge notes for resolved issues.
Act as a team member that contributes to solutions and customer happiness.
Adapt to a fast paced and changing technical environment.
Manage your time to effectively address all your customer s needs.
Assist in providing regional coverage for Financial Services and Insurance products
Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams
Participate on various projects and initiative to support business processes
Employment Type: Full Time, Permanent
Read full job descriptionOracle Interview Questions & Tips
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What people at Oracle are saying
Rating based on 25 Technical Analyst
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Excellent work life balance, values employees & their choices
- Salary - Good
+3 more
Dislikes
Very limited growth opportunity, slow promotion cycles
- Skill development - Poor
+2 more
Technical Analyst salary at Oracle
reported by
235
employees
₹4.7
L/yr - ₹15.3
L/yr
9%
less
than the average Technical Analyst Salary in India
View more details
What Oracle employees are saying about work life
based on 5.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
Submitted by Employees
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