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Technical Analyst -Ping
IDMWORKS
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Must have experience in Identity and Access Management and hands-on knowledge in one or more of these IAM Technologies.
Good hands-on experience in Ping Products (other IAM/SSO products are a plus) .
Excellent problem solving and troubleshooting skills especially with Ping Products.
Experience in L2/L3 Support and support processes.
Ability to communicate effectively
Others:
o Provide real time resolution on a wide range of technical and non-technical customer issue
o Strong analytical and troubleshooting skills for problem determination, workaround resolution, root cause analysis, major incident management etc.
o On-Call: willingness to receive calls and support during off-office hours and over weekend (as required)
o Willingness to learn new technology (primary and secondary skill) o Perform development and enhancement activities based on customer requirements
o Guide team to perform day-to-day operations and mentor them to enhance their skills o Skillful to get knowledge of existing implementation from customer / vendor
o Provide assistance and cover for other team members
o Play the role of individual contributor and become a focal point of contact for customer
o Gather requirements from customer for enhancement requests
o Provide a high level of customer service with pro-active communication
o Work with vendor product support to open, troubleshoot, and resolve product issues o Should be able to provide inputs for Weekly Status Report/Periodic Status Report
Qualifications/Experience :
o Extensive customer support and management experience
o 4 - 8 years of experience and exposure to at-least one IAM product (OIM, Sailpoint, MIM, etc.)
o Experience on Enterprise directories (LDAP, Active Directory, etc.)
o Hands-On experience to Incident Management system (Remedy, OTRS, Service Now etc.)
o Basic knowledge of
Java, .NET, or similar object-oriented programming language (any one)
Relational databases (Oracle, MSSQL, MySQL, etc.)
Operating systems (Windows and Unix)
Application servers (Tomcat, WebSphere, WebLogic etc.)
o Excellent communication and interpersonal skills
o Excellent analytical approach and problem solving skills
o Understanding of software development life cycle, source control and support tools
o ITIL v3 Foundation or above is a plus
IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.
Employment Type: Full Time, Permanent
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What people at IDMWORKS are saying
Technical Analyst salary at IDMWORKS
reported by
5
employees
₹7
L/yr - ₹9
L/yr
23%
less
than the average Technical Analyst Salary in India
View more details
What IDMWORKS employees are saying about work life
based on 4 employees
Strict timing
Monday to Friday
No travel
IDMWORKS Benefits
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