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IDMWORKS

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2.8

based on 5 Reviews

5 IDMWORKS Jobs

Technical Analyst -Ping

IDMWORKS

2.8

based on 5 Reviews

4-8 years

Pune

1 vacancy

Technical Analyst -Ping

IDMWORKS

posted 5mon ago

Job Role Insights

Key skills for the job

Oracle Windows System Administration MySQL Active Directory Remedy WebLogic Administration

+ 4 more

Job Description

Must have experience in Identity and Access Management and hands-on knowledge in one or more of these IAM Technologies.

Good hands-on experience in Ping Products (other IAM/SSO products are a plus) .

Excellent problem solving and troubleshooting skills especially with Ping Products.

Experience in L2/L3 Support and support processes.

Ability to communicate effectively

Others:

o Provide real time resolution on a wide range of technical and non-technical customer issue

o Strong analytical and troubleshooting skills for problem determination, workaround resolution, root cause analysis, major incident management etc.

o On-Call: willingness to receive calls and support during off-office hours and over weekend (as required)

o Willingness to learn new technology (primary and secondary skill) o Perform development and enhancement activities based on customer requirements

o Guide team to perform day-to-day operations and mentor them to enhance their skills o Skillful to get knowledge of existing implementation from customer / vendor

o Provide assistance and cover for other team members

o Play the role of individual contributor and become a focal point of contact for customer

o Gather requirements from customer for enhancement requests

o Provide a high level of customer service with pro-active communication

o Work with vendor product support to open, troubleshoot, and resolve product issues o Should be able to provide inputs for Weekly Status Report/Periodic Status Report

Qualifications/Experience :

o Extensive customer support and management experience

o 4 - 8 years of experience and exposure to at-least one IAM product (OIM, Sailpoint, MIM, etc.)

o Experience on Enterprise directories (LDAP, Active Directory, etc.)

o Hands-On experience to Incident Management system (Remedy, OTRS, Service Now etc.)

o Basic knowledge of

Java, .NET, or similar object-oriented programming language (any one)

Relational databases (Oracle, MSSQL, MySQL, etc.)

Operating systems (Windows and Unix)

Application servers (Tomcat, WebSphere, WebLogic etc.)

o Excellent communication and interpersonal skills

o Excellent analytical approach and problem solving skills

o Understanding of software development life cycle, source control and support tools

o ITIL v3 Foundation or above is a plus

IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.

Employment Type: Full Time, Permanent

Read full job description

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