Technical Analyst 4 - Support

The Financial Services Global Business Unit is actively engaged in the evolution of Oracle s application cloud development and are looking for hardworking individuals who want to be involved in the exciting chapter of GBU support. We are actively engaged in evaluating and implementing new support processes and tools to help meet SaaS customer support requirements and provide first class support to both our cloud and on-prem customers

• If you are a highly analytical, articulate problem solver who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear from you
• Contributors will work directly with customers to capture and understand their issues and detail the progress of product solutions in our service request system
• Team members will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space
• This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team s goal to provide best of class support

Qualifications & skills :

Bachelor s degree preferably in Computer Science or Information Systems, or equivalent experience;
Rich experience in decoding and analyzing code snippets written in Java , JSP, OJET;
Experience working on OFSAA Products, either in Development, QA, Support or Implementation projects would be an added advantage.
Experience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic ;
Experience with Database backup and restoration activities (Oracle);
Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL;
Knowledge of SQL and PLSQL
Proficient understanding of UNIX, (AIX, SUN, LINUX) operating systems with basic knowledge of Shell script;
Familiar with batch processing logic and concepts;
Ability to troubleshoot and resolve complex application and technical problems;
Ability to multi-task and work on many client issues at once;
Ability to grasp new and/or unfamiliar technologies quickly;
Understanding of Virtualization Technologies;
Understanding of Cloud services;
Excellent verbal and written communication skills in English;

What we offer :
Agile environment - collaborative culture backed by a strong enterprise
Strong professionals around you that will help to accelerate your growth
Continuous career development: we actively encourage and celebrate internal promotions
High-impact learning culture: free access to online learning platform and regular in-house training sessions and tech talks.
Diverse special interests groups that provide opportunities for networking and exchange of ideas across the company.
Flexible PTO

Responsibilities include:

• Providing real time responses to customer inquiries.
• Interact with our customers via the telephone, web and other electronic channels.
• Become a skilled engineer by working with a wide range of Oracle Financial Analytics products.
• Research re-create and test issues.
• Build knowledge notes for resolved issues.
• Act as a team member that contributes to solutions and customer happiness.
• Adapt to a fast paced and changing technical environment.
• Manage your time to effectively address all your customer s needs.
• Assist in providing regional coverage for Financial Services and Insurance products
• Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams
• Participate on various projects and initiative to support business processes