Salaries

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Oracle Team. If you also belong to the team, you can get access from here

Oracle Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 5.1k Reviews

filter salaries All Filters

1375 Oracle Jobs

Senior Support Analyst

Oracle India Pvt. Ltd.

 · 

3.7

 based on 5.1k Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Senior Support Analyst

Oracle

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Oracle Customer Support Compliance Customer Satisfaction Customer Complaints

+ 1 more

Job Description

3+ year of experience working for Customer support, handling minimum of 40+ calls per day
Good experience in identifying customer needs and helping customers towards resolution
Experience in working with US customer
Maintain a positive attitude and calmly respond to customer complaints
Handling escalation calls
Proven ability to adapt and work in high stress environments, as per business need
Must be willing to work in US rotational shifts
Candidates must be willing to work from office all 5 days
Team player
 
Oracle Cerner is related to hire a Senior Support Analyst. Handling incoming calls from customers promptly and professionally. Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively. Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference. Adhering to predefined communication scripts or guidelines while interacting with customers. Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence. Working closely with team members to share information, resolve complex issues, or escalate concerns as needed. Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service. Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, post call work aux, following company policies, procedures, and compliance regulations while performing job duties

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Support Analyst roles with real interview advice

What people at Oracle are saying

4.0
 Rating based on 1 Senior Support Analyst review

Likes

Good place to work. work life balance and company culture is goo

  • Salary - Good
    +5 more
Dislikes

hikes can be better

    Read 1 Senior Support Analyst review

    Senior Support Analyst salary at Oracle

    reported by 6 employees with 2-10 years exp.
    ₹7.5 L/yr - ₹16.7 L/yr
    At par with the average Senior Support Analyst Salary in India
    View more details

    What Oracle employees are saying about work life

    based on 5.1k employees
    80%
    89%
    78%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Oracle Benefits

    Submitted by Company
    Career development and internal mobility
    Health and well-being
    Financial security
    Benefits that suit your lifestyle
    Submitted by Employees
    Work From Home
    Cafeteria
    Gymnasium
    Health Insurance
    Free Transport
    Team Outings +6 more
    View more benefits

    Compare Oracle with

    SAP

    4.2
    Compare

    MongoDB

    3.8
    Compare

    Salesforce

    4.1
    Compare

    IBM

    4.0
    Compare

    Adobe

    4.0
    Compare

    Google

    4.4
    Compare

    Wipro

    3.7
    Compare

    Amazon

    4.1
    Compare

    TCS

    3.7
    Compare

    Accenture

    3.9
    Compare

    Cognizant

    3.8
    Compare

    Microsoft Corporation

    4.0
    Compare

    Oracle Financial Services Software

    3.6
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Capgemini

    3.8
    Compare

    Red Hat

    4.3
    Compare

    SAS

    4.4
    Compare

    Zoho

    4.3
    Compare

    Deloitte

    3.8
    Compare

    Cisco

    4.1
    Compare

    Similar Jobs for you

    Technical Analyst at Oracle India Pvt. Ltd.

    Bangalore / Bengaluru

    1-9 Yrs

    ₹ 3-11 LPA

    Senior System Analyst at Oracle India Pvt. Ltd.

    Mumbai

    6-10 Yrs

    ₹ 8-12 LPA

    Senior Support Analyst at CGI Information Systems and Management Consultants

    Bangalore / Bengaluru

    5-7 Yrs

    ₹ 7-9 LPA

    Senior Technical Support Engineer at Aspen Technology

    Bangalore / Bengaluru

    2-6 Yrs

    ₹ 4-8 LPA

    Senior Support Executive at TrioTree Technologies Pvt. Ltd.

    Noida

    5-10 Yrs

    ₹ 7-12 LPA

    Customer Support Associate at Apptivo Software Private Ltd

    Madurai

    1-6 Yrs

    ₹ 3-8 LPA

    Field Support Engineer at Oracle India Pvt. Ltd.

    Pune

    6-10 Yrs

    ₹ 8-12 LPA

    Customer Support Professional at American InfoSource Business Solutions Pvt Ltd

    Gurgaon / Gurugram

    0-5 Yrs

    ₹ 6-10 LPA

    Customer Support Professional at American InfoSource Business Solutions Pvt Ltd

    Vadodara

    0-5 Yrs

    ₹ 8-11 LPA

    Business Analyst at Eka Software Solutions

    Bangalore / Bengaluru

    1-4 Yrs

    ₹ 9-13 LPA

    Oracle Bangalore / Bengaluru Office Locations

    View all
    Bangalore / Bengaluru  (6)
    Bangalore Office
    Oracle Technology Park No 3 Bannerghatta Road Bengaluru, KARNATAKA, 560 029 Bangalore
    Bangalore Office
    Global Axis Plot #152/1, EPIP Zone Whitefield Bengaluru, KARNATAKA, 560 066 Bangalore
    560 066

    Senior Support Analyst

    3-8 Yrs

    Bangalore / Bengaluru

    17d ago·via naukri.com

    Software Development Manager- Java with Microservives Architectute Exp

    12-18 Yrs

    Hyderabad / Secunderabad

    2d ago·via naukri.com

    Java Developer

    2-6 Yrs

    Hyderabad / Secunderabad

    2d ago·via naukri.com

    Junior Java Developer

    4-6 Yrs

    ₹ 10 - 15L/yr

    Mumbai, Pune, Bangalore / Bengaluru

    2d ago·via naukri.com

    Language Translate Expert (Contract Role)

    3-8 Yrs

    Bangalore / Bengaluru

    2d ago·via naukri.com

    Consulting Project Manager(BSS/OSS)

    6-11 Yrs

    Noida, Pune, Gurgaon / Gurugram

    2d ago·via naukri.com

    Network Developer with Python Experience

    4-9 Yrs

    Bangalore / Bengaluru

    2d ago·via naukri.com

    Oracle Peoplesoft technical data migration consultant (With ERP Cloud)

    4-9 Yrs

    ₹ 17 - 30L/yr

    Noida, Hyderabad / Secunderabad, Bangalore / Bengaluru

    2d ago·via naukri.com

    Oracle ERP Cloud Reports / Data Migration Consultant

    5-10 Yrs

    ₹ 16 - 30L/yr

    Noida, Hyderabad / Secunderabad, Bangalore / Bengaluru

    2d ago·via naukri.com

    Oracle Integration Cloud Consultant(OIC/VBCS/ERP Cloud)

    7-12 Yrs

    ₹ 18 - 33L/yr

    Noida, Hyderabad / Secunderabad, Bangalore / Bengaluru

    2d ago·via naukri.com
    More about working at Oracle
    golden leaf award

    #22 Best Mega Company - 2022

    golden leaf award    golden leaf award

    #3 Best Mega Internet/Product Company - 2022

    golden leaf award

    Jobs from Similar Companies

    Oracle Jobs by Locations

    Oracle Jobs by Designations

    write
    Share an Interview