Senior Support Analyst

filter-iconFilter interviews by

Senior Support Analyst Interview Questions and Answers

Updated 2 Aug 2024

Popular Companies

search-icon

Q1. How do you send out an email to the clients if they are frustrated.

Ans.

Acknowledge their frustration, apologize for any inconvenience, offer assistance, provide a solution or next steps, and thank them for their patience.

  • Acknowledge their frustration by expressing empathy and understanding.

  • Apologize for any inconvenience caused by the issue they are facing.

  • Offer assistance by providing options for resolving their frustration.

  • Provide a solution or next steps to address their concerns.

  • Thank them for their patience and understanding throughout the ...read more

Q2. What is blue screen of death, shared drive, outlook issue

Ans.

Blue screen of death is a Windows error screen, shared drive is a network drive accessible to multiple users, and Outlook issue refers to problems with the Outlook email client.

  • Blue screen of death (BSOD) is a Windows error screen that appears when the system encounters a critical error and must be restarted.

  • Shared drive is a network drive that allows multiple users to access and share files and folders.

  • Outlook issue can refer to various problems with the Outlook email client...read more

Q3. Write an email for a scenario-based example

Ans.

Email requesting additional information for troubleshooting a software issue

  • Introduce yourself and your role

  • Briefly explain the issue the user is experiencing

  • Request specific details such as error messages, steps to reproduce the issue, and any recent changes made

  • Provide contact information for further assistance

Q4. How much you know about SQL

Ans.

I have a strong understanding of SQL and have experience writing complex queries.

  • Proficient in writing SQL queries to retrieve, update, and manipulate data

  • Familiar with joins, subqueries, indexes, and stored procedures

  • Experience optimizing queries for performance

  • Knowledge of database design principles

Are these interview questions helpful?

Q5. What is SAP bi bw module

Ans.

SAP BI BW module is a business intelligence and data warehousing solution for SAP ERP systems.

  • BI stands for Business Intelligence and BW stands for Business Warehouse

  • It is used for data warehousing and reporting

  • It allows for the extraction, transformation, and loading of data from various sources

  • It provides tools for data analysis and visualization

  • It is a module within the SAP ERP system

Senior Support Analyst Jobs

Senior Support Analyst (Logistics) 8-12 years
Medline Healthcare Industries
4.0
Pune
Senior Support Analyst, MOBO Application, Information Technology 5-9 years
CLSA Technology and Services
2.9
Pune
Senior Support Analyst 2-6 years
NOMURA CAPITAL (INDIA) PRIVATE LIMITED
3.9
Mumbai
Interview Tips & Stories
Ace your next interview with expert advice and inspiring stories

Interview experiences of popular companies

3.8
 • 565 Interviews
3.8
 • 181 Interviews
3.7
 • 157 Interviews
4.2
 • 72 Interviews
3.4
 • 24 Interviews
3.1
 • 4 Interviews
3.6
 • 1 Interview
View all

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Recently Viewed
COMPANY BENEFITS
Dilip Buildcon
304 benefits
COMPANY BENEFITS
Dilip Buildcon
304 benefits
COMPANY BENEFITS
IRB Infrastructure
60 benefits
COMPANY BENEFITS
KNR Constructions
20 benefits
JOBS
Browse jobs
Discover jobs you love
SALARIES
Accenture
JOBS
HSBC Electronic Data Processing
No Jobs
INTERVIEWS
Crescent Foundry
No Interviews
LIST OF COMPANIES
HSBC Electronic Data Processing
Overview
INTERVIEWS
JUSPAY
No Interviews
Senior Support Analyst Interview Questions
Share an Interview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter