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Apptivo

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3.4

based on 41 Reviews

5 Apptivo Jobs

Customer Support Associate - Apptivo

Apptivo Software Private Ltd

3.4

based on 41 Reviews

1-6 years

Madurai

1 vacancy

Customer Support Associate - Apptivo

Apptivo

posted 4d ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Salesforce Customer Complaints

Job Description

Address customer questions, provide information, and offer solutions to resolve problems or complaints
Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively.
Guide customers on how to use a product effectively
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
Provide customers with a positive and personalised experience, promoting customer loyalty and retention.

Skill set expectations:

Excellent communication skills

Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Freshers with excellent communication skills can apply

No.of Vacancies :

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Customer Support Associate April 4th, 2024

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Employment Type: Full Time, Permanent

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