Customer Support Associates are responsible for handling emails or chats from customers and Call back regarding a variety of requests around product and services
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied
Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills
The ability understand customer requirement is also essential
Demonstrated success in customer service is required
Duties and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfils requests by clarifying desired information, ensuring highest standards at all times
Education Requirements
Graduates/Under Graduates
Experience Requirements
Fresher s or Experience of 12 months+ in any BPO, chat/email preferred but not mandatory
Skills and Abilities
Good written Communication and Typing Proficiency
Ability to speak and understand English and Hindi
Ability to write, read and speak English to suit business need