Senior Support Executive

Job Brief: We are seeking a motivated and customer-focused Support Executive to join our dynamic team in the healthcare IT sector. As a Support Executive, you will be responsible for providing exceptional technical support and assistance to our clients, ensuring the seamless operation of our healthcare IT solutions. Your primary goal will be to deliver timely and effective resolutions to client issues, while maintaining a high level of professionalism and customer satisfaction. Job Responsibilities: Respond promptly to client inquiries via phone, email, or chat, addressing technical issues and concerns related to our healthcare IT products and services. Diagnose and troubleshoot software and hardware problems, providing clear and concise instructions for issue resolution. Collaborate with cross-functional teams to escalate complex technical issues and follow through to ensure timely resolution. Document and track client interactions, technical issues, and resolutions in our internal systems. Educate clients on the usage of our healthcare IT solutions, offering guidance and training to optimize their experience. Stay up-to-date with product knowledge, updates, and industry trends to provide accurate information to clients. Identify recurring issues and suggest improvements to product functionalities to enhance user experience. Participate in periodic training sessions to enhance technical skills and customer service techniques. Job Skills/Qualification Required: Experience : 5+Yrs Degree in BE/MCA/MBA/MHA or healthcare-related discipline 0-2 years of experience as an Application Support Analyst Healthcare Application knowledge would get a preference Excellent communication skills including strong writing skills Strong analytical skills Always willing to learn and apply leading-edge technologies SQL knowledge is a must.

Requirements Has worked in PL/SQL for 1 Year

PL/SQL

Mandatory

1 Year