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Engaged Employer

Oracle

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3.7

based on 5k Reviews

1348 Oracle Jobs

Senior Support Analyst

Oracle India Pvt. Ltd.

3.7

based on 5k Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Senior Support Analyst

Oracle

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Oracle Customer Support Compliance Customer Satisfaction Customer Complaints

+ 1 more

Job Description

3+ year of experience working for Customer support, handling minimum of 40+ calls per day

Good experience in identifying customer needs and helping customers towards resolution

Experience in working with US customer

Maintain a positive attitude and calmly respond to customer complaints
Handling escalation calls

Proven ability to adapt and work in high stress environments, as per business need

Must be willing to work in US rotational shifts

Candidates must be willing to work from office all 5 days

Team player

Oracle Cerner is related to hire a Senior Support Analyst. Handling incoming calls from customers promptly and professionally. Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively. Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference. Adhering to predefined communication scripts or guidelines while interacting with customers. Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence. Working closely with team members to share information, resolve complex issues, or escalate concerns as needed. Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service. Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, post call work aux, following company policies, procedures, and compliance regulations while performing job duties

Employment Type: Full Time, Permanent

Read full job description

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