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Customer Success Lead
One Impression
posted 1hr ago
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Job Description
We re looking for a Customer Success Lead to drive retention, engagement, and satisfaction for brands using the Famous platform. This role will ensure that brands maximize their value from the platform, successfully run campaigns, and continue renewing their subscriptions. The ideal candidate will be customer-obsessed, data-driven, and highly proactive in ensuring an exceptional experience for brands.
Key Responsibilities
- Own Customer Success & Retention : Build strong relationships with brands, ensuring they successfully execute campaigns and continue using the platform.
- Onboarding & Adoption : Guide brands through the onboarding process, ensuring a smooth transition and successful activation.
- Account Growth & Upselling : Identify opportunities for brands to expand their usage, driving additional revenue through upsells and renewals.
- Proactive Customer Engagement : Monitor platform usage and campaign performance, proactively addressing issues and providing strategic recommendations.
- Support & Issue Resolution : Work closely with internal teams to ensure a seamless experience, resolving any issues related to payments, campaigns, or platform usage.
- Data-Driven Insights : Track customer health scores, identify churn risks, and implement retention strategies.
- Advocate for Customers : Collaborate with product, marketing, and sales teams to enhance the platform based on customer feedback.
Requirements
- 5+ years of experience in Customer Success, Account Management, or related roles within SaaS, influencer marketing, or e-commerce.
- Strong understanding of creator marketing, influencer collaborations, and brand campaigns.
- Proven track record of driving customer retention, engagement, and expansion.
- Excellent communication and relationship-building skills to engage with brand teams and decision-makers.
- Analytical mindset with experience using CRM tools (HubSpot), data dashboards (Metabase), and customer success tools.
- Experience working in a fast-paced, high-growth startup environment is a plus.
- Passion for the creator economy, digital marketing, and brand storytelling.
Why Join Famous?
- Be part of a rapidly growing creator economy platform that is transforming brand-creator collaborations.
- Work with top brands across beauty, fashion, personal care, gaming, food, and e-commerce.
- Opportunity to shape the customer success function and drive business impact.
- Fast-paced, high-growth startup environment with immense learning and growth opportunities.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
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