Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Prospus Consulting

Compare

1.0

based on 2 Reviews

1 Prospus Consulting Job

Customer Success Specialist

Prospus

1.0

based on 2 Reviews

3-6 years

Noida

1 vacancy

Customer Success Specialist

Prospus Consulting

posted 3mon ago

Job Role Insights

Key skills for the job

Data Analysis Data Analytics Consulting Relationship Management Management Consulting SaaS Sales

+ 3 more

Job Description

As a Customer Success Specialist at Prospus Consulting Pvt. Ltd., you will play a critical role in ensuring our customers have a seamless onboarding experience and feel confident using our SaaS products. You will be responsible for providing continuous support, guiding customers through the onboarding process, addressing their questions, and ensuring they maximize the value of our solutions. You ll work closely with internal teams to relay customer feedback and improve product offerings. This position requires excellent communication, project management skills, and a passion for customer success in the SaaS domain.

Responsibilities

Customer Onboarding: Lead and manage the customer onboarding process, ensuring a smooth and positive experience from day one.
Customer Training & Support: Educate customers on product functionality, usage, and best practices to help them achieve their goals.
Customer Retention & Engagement: Maintain strong customer relationships by proactively addressing their needs and challenges, ensuring continued satisfaction and product usage.
Problem Resolution: Analyze customer issues and work collaboratively with technical teams to resolve them effectively.
Feedback & Product Improvement: Gather and relay customer feedback to internal teams, contributing to product improvement efforts.
Data Analysis & Reporting: Track customer engagement metrics, usage patterns, and report on customer success initiatives.

Qualification and Experience:

3-6 years of experience in a Customer Success or similar role, ideally in a SaaS environment.
Education: Bachelor s degree in Business, Marketing, Communications, or a related field.
Experience in SaaS domain: Must have experience in SaaS product customer success, including onboarding, training, and relationship management.
Technical Knowledge: A good understanding of software applications and customer success strategies in the SaaS ecosystem.

Employment Type: Full Time, Permanent

Read full job description