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8 OCS Group Jobs

OCS - Key Account Manager (5-8 yrs)

5-8 years

OCS - Key Account Manager (5-8 yrs)

OCS Group

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Title: Key Account Manager - Soft Services.

Job Summary:


- The Key Account Manager is responsible for managing and nurturing relationships with key clients, ensuring their needs are met and their expectations exceeded.

- This role involves developing strategic account plans, coordinating with internal teams, and delivering exceptional service to drive client satisfaction and business growth.

Key Responsibilities:


HSQE:

- Conduct risk assessments, SSI, and training as top priorities.

- Ensure incident reporting, near miss reporting, and toolbox talks are conducted per HSQE guidelines.

Agreement/SOW/LOI:

- Ensure all sites have proper Agreements/LOI/PO.

- Map the SOW with manpower deployment/order structure.

- Ensure agreements are renewed on time.

CSI/Performance Scorecard:

- Ensure 100% KPI submission for all sites.

- Maintain performance scores at 90% and above.

- Take corrective actions on priority where scores are below 90%.

Salary/Billing Attendance:

- Ensure accurate attendance is sent on time.

Payment Collection:

- Regularly check AR to ensure all payments are collected as per payment terms.

MMR:

- Submit MMR every month on time for eligible sites.

- Identify areas for improvement and innovation.

Manpower:

- Fulfill manpower requirements as per the contract.

Site Profitability:

- Ensure site budget is within the threshold.

- Review sites above budget and take corrective actions to bring them within the required budget.

Grooming/Punctuality/Integrity:

- Ensure site employees are well-groomed and maintain integrity and punctuality.

- Monitor and take corrective action if necessary.

Employee Satisfaction:

- Address and record site employees' concerns and take relevant actions.

Client Meeting:

- Conduct client meetings as per the visit calendar.

- Circulate MOM to customers/management and close discussed points.

Site Improvement Planning:

- Communicate planning and new ideas for site improvement to the client.

Initiative:

- Take and work upon initiatives to improve effectiveness and efficiency.

Statutory Compliance:

- Ensure site statutory compliances are met and resolve any gaps in alignment with the compliance team.

R & R:

- Conduct R & R as per company policy and forward details to customers and management.

Training:

- Ensure trainings are conducted as per the schedule.

Emergency Preparedness:

- Take preventive measures during lockouts, strikes, accidents, earthquakes, and floods.

Quality Audit:

- Conduct two yearly housekeeping quality audits at all sites.

Equipment Health Checkup:

- Ensure EHC is conducted as per the calendar.

Site Survey:

- Conduct site surveys with the BD team or as instructed by OCS Group Management.

Site Transition:

- Ensure smooth transition of new sites.

Scope of the Role:

- Geographic area of responsibility: Gujarat.

Mobility: Gujarat

Supervision: Site Operations

IT Capability:


- Proficient in Excel, PPT, and emails.

- Experience in HRIS, IoT, and FM Software is an added advantage.

Qualification: Graduation/PG - Hotel Management with 5 years of experience in the FM Industry.

Client Relationship Management is an added advantage.


Functional Areas: Sales

Read full job description

Prepare for Key Account Manager roles with real interview advice

Top OCS Group Key Account Manager Interview Questions

Q1. What does the recruitment handling process entail, including onboarding, background verification (BGV), and police clearance certificate (PC ... read more
Q2. What is the process for preparing all HR policies and rules?
Q3. What strategies do you use for effective manpower handling?
View all 36 questions

What people at OCS Group are saying

4.0
 Rating based on 3 Key Account Manager reviews

Likes

Company culture is good but work life balance is not there.

  • Job security - Good
  • +3 more
Dislikes

Appreciation and Promotion is not on performance rather than on taking workload

Read 3 Key Account Manager reviews

Key Account Manager salary at OCS Group

reported by 5 employees
₹5.6 L/yr - ₹6.5 L/yr
38% less than the average Key Account Manager Salary in India
View more details

What OCS Group employees are saying about work life

based on 725 employees
57%
33%
42%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

OCS Group Benefits

Submitted by Company
Soft Skill Training
Job Training
Health Insurance
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Free Transport
Free Food
Cafeteria +6 more
View more benefits

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OCS Group Mumbai Office Location

View all
Mumbai, Maharashtra Office
OCS Group (India) Private Limited 4th, Office No.420, Atlanta Estate, Atlanta Estate Premises Co Op society Ltd, Goregoan, Mumbai, Maharashtra
400063

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